Bill Zimmerman's Weekly Tip - Are you doing the #1 thing to Improve Customer Satisfaction?

Before sharing the #1 thing you need to do to improve your customer satisfaction levels, let's take a look at this week's "Talking Points of Interest" video. You may have heard that Standard & Poor's (one of the major credit rating agencies) downgraded their outlook for the United State's continuing, long-term ability to maintain our current AAA bond rating from stable to negative. Do you know how that surprise announcement affected mortgage rates today?? Find out here: http://www.youtube.com/watch?v=KVzyVP9XJC0 Another useful thing to know that happened over the past week is that Fannie Mae announced they are now offering to pay 3.5% of the sales price of a Fannie Mae REO toward the buyer's closing costs for all sales completed through June 30th. Hey, we'll take it while it lasts... Now on to today's tip... Customer satisfaction and loyalty are, of course, one of the HIGHEST priorities for each of us. So, what can you do to improve that? Well, take a look at this short article to find out (when you read it, you probably won't be surprised...or will you?): http://customercontactnews.com/are-you-doing-the-no-1-thing-to-improve-customer-satisfaction/ Now go sell something! Your Partner in Greater Success, Bill Zimmerman www.ForIdahoRealtors.com www.zimmermanloans.com P .S. - I'm closing purchases in three weeks...consistently! Plus, at Summit we always same-day sign/fund/record to help make the closing simpler, easier and get you paid quicker. Come join me at the Summit!